Privacy Policy
Last updated: 19/07/2026
Nirvan Health (“we,” “our,” or “us”) operates nirvanhealth.com (the “Site”), a platform connecting patients with psychiatrists and psychologists for online and in-person consultations. This Privacy Policy explains how we collect, use, and protect your information when you use our Site.
Information We Collect
When you register or book an appointment, we may collect:
- Name, email address, and phone number
- Google account information (if you sign in with Google)
- Appointment details, including the doctor selected, consultation type, date, and time
- Payment information processed through our payment partner (bKash); we do not store your full payment card or wallet credentials
- Optional profile information you choose to provide, such as gender, date of birth, and profile photo
How We Use Your Information
We use your information to:
- Create and manage your account
- Process and confirm appointment bookings
- Facilitate online video consultations and in-person visit details
- Send appointment confirmations and reminders
- Improve our services and Site functionality
- Respond to your inquiries or support requests
Sharing of Information
We share appointment-relevant information (such as your name and appointment time) with the doctor you book with, solely to facilitate your consultation. We do not sell your personal information to third parties. We may share information with service providers who help us operate the Site (such as payment processors and hosting providers), solely to the extent necessary for them to perform their services.
Data Security
We take reasonable measures to protect your information, including secure payment processing and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Video Consultations
Online consultations are conducted through a third-party video service. We do not record or store video consultation content.
Your Choices
You may update your profile information at any time through your account. You may request deletion of your account and associated data by contacting us at [contact email].
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18 without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
contact@nirvanhealth.com